The second-hand marketplace Shoppers Share Frustration About Sizing Modifications
Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Digital Channels Response
Countless users and merchants have taken to social media stating that platform listings now display a different size category compared to what was initially listed due to the recalibration.
The company said the revised method more closely matches comparable marketplaces.
They have suggested members to review their products and update the measurements by hand where appropriate, resulting in member annoyance.
Measurement Approach Modifications
Previously, the measurements included one number and one letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
For certain items, the sizing has been recategorised - for example a size L was previously a 12 but currently displays as UK 16-18.
Member Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.
Manual Updates
A different user, located in England, explained she became annoyed by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she said.
Marketplace Information
The platform boasts over 100 million members, with 18 million British users.
It has become a favored option compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: previously, the platform withdrew an update concerning shipment methods following member complaints.